SHIPPING
SHIPPING is carried out by SEUR.
Delivery time is between 2 and 7 days since the order is confirmed.
We are shipping to the Iberian Peninsula, the Balearic Islands and the Canary Islands.
If you pay by bank transfer, your shipment will be prepared once we have received the payment in our bank account, so that some time may elapse between the confirmation of the order and the time when we start preparing the shipment. Once the shipment is ready, the transportation time is the same.
The cost of shipping is €3.95 for orders made from the Peninsula. €6 for orders made from the Balearic Islands and €7.50 for orders made from the Canary Islands, Ceuta and Melilla.
Shipping is free for orders over €60.
RETURNS
When are returns free-of-charge?
When returning a product of the current collection.
When the reason for returning is that the goods have faults or defects.
IMILOA, after verifying that the item returned is in perfect condition, will return the amount paid, in the same way that payment had been made.
When are returns not free-of-charge?
In the case of discount garments, the customer will be charged €4 for return costs, unless the return is due to any MISTAKES in the goods shipped or DEFECTS of the garment.
In such case, the amount refunded by IMILOA is the retail price of the returned garment minus €4 shipping costs generated by the return process initiated by the client.
Practical example:
A customer buys a T-shirt at a reduced price of €25.
In case the customer returns the item because the size is wrong, IMILOA shall make a return of €21, which results from subtracting from the €25 paid for the T-shirt €4 of the return shipment.
Direct returns will not be accepted.
All refunds shall be made through the same method of payment used in the original order and after verifying the garment being returned is in perfect conditions.
In the case of an exchange for another size or color, you need to return the original garment and purchase it again in the desired size or color.